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Creating a Culture of Civility in the Workplace

Overview

This presentation will introduce the notion of civility in the workplace and how creating a culture of civility can increase respect for all employees within a workgroup. In doing so, acceptance and inclusion will be enhanced for all members of the workgroup, regardless of sex, race, religion, or any other protected group. Hence, civility is more than a diversity initiative that often focuses on only one protected group. In addition, it will be argued that increasing civility will result in fewer claims of sexual harassment while also reducing organizational costs associated with absenteeism and turnover, and increasing job satisfaction and performance. Finally, steps that can be taken to build a culture of civility in the workplace will be presented.

Objectives

Participants will develop an understanding of the following concepts related to civility in the workplace:

What is civility in the workplace?
What is incivility in the workplace?
What are the differences between civility and incivility?
What organizational outcomes, in terms of employee behaviors, are associated with increased civility?
How can civility be measured?
How can civility be improved in the workplace?

Presenter

Mark S. Nagy, PhD

Mark Nagy received his master’s and doctoral degrees specializing in Industrial-Organizational Psychology from Louisiana State University. He has been the Director of the Industrial-Organizational Psychology Master of Arts graduate program at Xavier University since 2000 and is also a Senior Consultant at Marcus Management Consultants, LLC, a consulting firm he co-owns with his wife, Debbie Curl-Nagy. He has over 40 national conference presentations and 14 published articles in several journals, and has consulted for a diverse set of organizations, ranging from a non-profit local women’s shelter consisting of 10 employees to a federal agency which employed (at the time) more than 240,000 employees. He has also consulted on a variety of organizational projects, such as developing and analyzing employee assessments, conducting training needs assessments, providing statistical consultation, implementing leadership development projects, and creating customized employee engagement surveys. His latest work involves developing a valid measure of civility and demonstrating the impact civility has on both employees and employers in the workplace.

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HR 100 - Civility in the Workplace