Online registration ends soon. Walk in's will be welcome with payment on Tuesday morning.

The human element – specifically, the human interaction, is the single-most important aspect of customer experience. In this session Dave Townsend, from Intrinzic, will help you reconsider and build your brand from the inside-out, empowering your people to create a customer experience that differentiates you in an increasingly commoditized marketplace. Who should attend? Corporate communicators, business leaders, marketing directors and HR managers.

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Building Great Customer Experiences Through Culture: How Culture Builds Your Brand & Grows Your Business